Refund policy

REFUND POLICY

At Emsford, we want you to feel confident when shopping with us. If your purchase isn't quite right, we offer a 30-day return and exchange policy for eligible items.

1. 30-DAY RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should generally meet the following conditions:

  • Unworn and unused
  • In their original condition
  • Clean and free from damage, stains, or signs of wear
  • Returned with original packaging, tags, and accessories where applicable

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. FREE RETURN SHIPPING

For eligible returns, Emsford may provide free return shipping where the return qualifies under our return policy.

Please contact us before sending any item back. Our customer service team will provide the appropriate return instructions.

Returns sent without prior authorization may not be accepted.

3. EXCHANGES

We offer exchanges within 30 days for eligible products.

You may request an exchange for an alternative size, color, or another available item, subject to stock availability.

If your requested replacement is unavailable, we will work with you to find an appropriate alternative or refund solution.

4. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please contact us at:

Email: lia68986@outlook.com

Please include the following information:

  • Order number
  • Product name
  • Reason for the return or exchange
  • Photos of the item and packaging, if the item is damaged or defective

Our customer service team will review your request and provide the next steps.

Please do not send your order back before receiving return instructions from our team.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the packaging, where relevant

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the circumstances.

6. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

Original shipping charges, if any, may not be refundable unless required by applicable law or the return is due to an error on our part.

7. ITEMS NOT ELIGIBLE FOR RETURN

Certain items may not be eligible for return due to hygiene, safety, or other legitimate reasons.

Returns may be refused for items that:

  • Have been worn or used
  • Have been washed or altered
  • Are damaged after delivery due to customer use
  • Are missing original tags or packaging where these are required
  • Are marked as Final Sale or Non-Returnable

Nothing in this policy limits any mandatory consumer rights you may have under applicable local laws.

8. RETURN PROCESS

Once your return request has been approved, we will provide you with the relevant return instructions.

Please package the item securely to help prevent damage during return shipping. Emsford is not responsible for items lost or damaged during an unauthorized return shipment.

9. CONTACT US

If you have any questions about our Refund & Return Policy, please contact us:

Emsford
Email: lia68986@outlook.com