SHIPPING POLICY

At Emsford, we are committed to providing a simple, reliable, and convenient shopping experience. Every order is carefully processed and prepared for delivery.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During promotional periods, holidays, or periods of unusually high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please ensure that your shipping address and contact information are accurate when placing your order.

2. DELIVERY TIME

Our estimated delivery time is:

7–14 business days

Delivery times are estimates and may vary depending on your destination, local carrier operations, customs procedures, weather conditions, public holidays, and other circumstances beyond our reasonable control.

The estimated delivery period begins once your order has been processed and shipped.

Please note that delivery times are not guaranteed and may occasionally take longer during peak shopping periods.

3. SHIPPING COSTS

Available shipping methods and applicable shipping costs will be displayed at checkout before you complete your purchase.

From time to time, Emsford may offer free shipping promotions or other shipping discounts.

Shipping costs may vary depending on the destination, shipping method, order size, and applicable promotions.

4. ORDER TRACKING

Once your order has shipped, a tracking number will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to become available or update in the carrier's tracking system.

If your tracking information has not updated after this period, please allow additional time for the carrier's system to process the shipment.

For questions regarding your shipment, please contact:

Email: lia68986@outlook.com

5. CUSTOMS, TAXES & IMPORT DUTIES

Depending on your destination, your order may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

Unless otherwise stated at checkout or required by applicable law, any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer.

Customs processing may also cause additional delays that are outside of Emsford's control.

6. DELIVERY ISSUES

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation procedures.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or the local carrier.

If you are still unable to locate your package, please contact us at:

Email: lia68986@outlook.com

We will assist you in checking the available shipment information and determining the appropriate next steps.

7. DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please contact us at:

Email: lia68986@outlook.com

Please provide your order number so that we can assist you more efficiently.

While we will make reasonable efforts to help locate delayed or missing shipments, delivery times may be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, public holidays, or incorrect delivery information.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible after placing your order.

Once an order has been shipped, we may not be able to change the delivery address or redirect the package.

9. CONTACT US

If you have any questions regarding our Shipping Policy or your order, please contact us:

Emsford
Email: lia68986@outlook.com